If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial. A typical Service Desk contract is annual. You can upgrade a plan at any time. Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations.
An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. For example: computers, network devices, software, non-technical assets, and more.
However, only devices that have an IP address incur a fee. Assets that do not have an IP address such as furniture could be imported and maintained through the Asset Management solution at no additional cost. Service Desk allows you to import, merge, and integrate data and resources from a number of channels including:. API: create applications, integrate data and interface between your business systems and your Service Desk account.
Learn more. From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected.
This includes the selection of data centers — you decide on either the US or EU data center. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
SolarWinds uses cookies on its websites to make your online experience easier and better. By using our website, you consent to our use of cookies. For more information on cookies, see our Cookie Policy. Toggle navigation. Products Network Management. Systems Management. Database Management.
IT Security. IT Service Management. Application Management. All Products. View All Network Management Products. Unify log management and infrastructure performance with SolarWinds Log Analyzer. View All Systems Management Products.
Easy-to-use system and application change monitoring with Server Configuration Monitor. View All Database Management Products. Dameware licenses can be activated during installation, and managed with the stand-alone SolarWinds License Manager. If you no longer have access to the machine running Dameware, your license can be deactivated manually in the Customer Portal.
See Database Mapper Getting Started. Please note that DPA has different categories of license for monitoring different types of databases. See License types for more information. Engineer's Toolset licenses with the same expiration date and that show as not activated can be merged into a single license.
If you no longer have access to the machine running ETS, your license can be deactivated manually in the Customer Portal. ETS for Desktop licenses can be activated during product installation. For more information, see Install Desktop Engineer's Toolset.
Beginning with SolarWinds Orion For more information, see the following pages:. See SolarWinds Orion Platform product licensing. Some older versions of ipMonitor require a serial number. If you are prompted for a serial number instead of an activation key, please contact Customer Service.
See Apply a Kiwi Log Viewer license. Network Automation Manager is licensed on the number of nodes that are monitored. A node is defined as a unique network device including, but not limited to, routers, switches, firewalls, and wireless controllers and access points.
For information on assigning licenses to polling engines, see Assign Licenses in the Orion Platform Administrator Guide. For information on activating stackable licenses, see Activate stackable poller licenses. If your license was purchased prior to July 27, , locate your activation email or contact Customer Service for assistance. To deactivate a license, see Deactivate a license in Serv-U. See Task Factory Licensing. For new installations of VMAN 8. For more information, please see Virtualization Manager primary and secondary licenses.
Note: The position of the primary and secondary license keys in Customer Portal changed with version 8. Previously, the top key was for stand-alone installation and the bottom key was for installing with the Orion Platform.
With version 8. Please make sure you are selecting the correct key. Licensing for many Orion Platform products is based on the amount of nodes monitored. Also called "player locations," transaction locations may be on the main Orion server or on remote servers that connect to the Orion server.
WPM is licensed by the total number of transactions implemented, regardless of whether transactions are managed or unmanaged. The number of licenses used is calculated by multiplying the number of recordings by the number of locations assigned, as shown in these examples. Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties.
Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.
You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any. Solarwinds offers fully functional free trials of all of our products, from network and systems management to IT Security and Database Monitoring.
Classes cover the core modules, and range from fundamental level, through intermediate, to advanced. Learn about your SolarWinds Orion product deployment, configuration, and more in a comfortable classroom environment or attend one of our instructor-led virtual classes.
Have you purchased more than one SolarWinds product? Co-terming enables you to select a single renewal date for all products. Loop1 can also help you consolidate multiple accounts you may have under one SWID.
Our experienced licensing renewals team can transform the way you procure and manage your IT assets. We are dedicated to managing the entire process for you and making sure you get the best deal on your renewal, saving you time, money and resources. Marispy comes from a diverse background of marketing, sales, business, and fitness, among other things, and even worked for a short time as a computer systems administrator for Loop1.
Unofficially, she fulfills multiple roles, including finding unexpected ways to boost employee happiness. After a decade working across Australia and the UK in a wide variety of leadership roles including consulting, architecture, product strategy, presales and sales, Anthony became Chief Legal Officer and ran the due diligence for the acquisition by Oracle.
Anthony has degrees in both Computer Science and Law. Anthony is also a graduate of the Australian Institute of Company Directors.
An accomplished engineer with a gift for translating technical concepts into plain English and a sharp business sense, Bill Fitzpatrick is building on the success of Loop1 Systems to execute an ambitious vision for the future. He played an integral role in building the nearly year-old business into what is today, a bustling, Austin-based company counting more than of the Fortune as clients. In the summer of , Bill assumed full ownership of Loop1 Systems and has since laser-focused on one simple goal: to bring the truth to light for each Loop1 client.
Tresor—a German-based consulting and services organization with offices in Ansbach and Buchen. In , Holger joined the Loop1 group with his company I. Tresor, taking up the role of Technical Architect. As a monitoring consultant, he has set up numerous SolarWinds installations in the DACH region, from small to large deployments. Holger currently holds six SCP certifications. He has an evangelists zeal for implementing consistent, accurate and effective system monitoring following ITIL guidelines.
Darryl is a frequent participant and invited speaker at trade shows and conferences. He has a vast amount of experience in working with clients of varying sizes and across a range of industry sectors, assisting with their SolarWinds deployments. This includes installation services, configuration, consulting, troubleshooting, system design, support, and training provision.
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